Frequently Asked Questions
Q.Why does the delivery time vary from order to order?
A.Although we go to tremendous efforts to ensure that your order arrives as fast as possible, food delivery is not an exact science. The delivery time may vary based on the following factors:
- How busy the resturant is at the time you place your order
- What you order. Some dishes take longer to prepare than others
- The distance from the restaurant to your home or office (check the location zones at the top of each menu page)
- The traffic, which can occasionally even bring motorbikes to a standstill!
- The weather
We cannot guarantee a delivery time. However, we use very well developed delivery methods to ensure that orders arrive on average within 45 minutes of your phone call and rarely over an hour.
Q.Can I order dishes that I know are on the restaurant menu but do not appear in the Food by Phone book?
A.Yes, just ask the telephone operator to check with the restaurant if this can be organised. However, some dishes have purposely been excluded for delivery because they do not travel well.
Q.Is it customary to give a tip to the drivers?
A.Yes, but it is absolutely not a necessity. Most customers tip the same as they would in a restaurant.
Q.Can I order from multiple restaurants?
A.Yes, however please bear in mind the location of each restaurant. If you order from multiple restaurants from different parts of town, this may slow up the speed of delivery. When placing an order, please ask us and we can give you an idea of how close the various restaurants are to one another.
Q.What are the charges?
A.There are no hidden charges. The VAT is included in the price and we charge a flat 60 Baht delivery charge per restaurant visited. That's it!
Q.Do I get benefits if I use the service regularly?
A.Absolutely. Just check out our VIP Member Programme on the following page. It's easy to join and our VIP Members receive discounts, special deals and many other benefits not available to non - VIP members.